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I’m happy to work with clients to answer questions or discuss a purchase. Please contact me through this form CONTACT on my site, OR email me at info.juoshiro@gmail.com or call me (747) 287-6550.
  1. Where do you ship?
    At this time I am only able to ship artwork to addresses in the U.S. and Canada.
  2. What is the turnaround time for shipping?
    Please allow one week to ten days to receive your order. Holiday periods may result in longer shipping times. Orders are typically shipped via FedEx or UPS Ground.
  3. How much is shipping?
    Shipping on all original paintings and prints is FREE on all orders.
  4. Can you ship to a third party?
    Yes, simply indicate the different shipping address in the shopping cart and let me know the name of the recipient
  5. Once your payment is received I will prepare your painting for shipping. In general, allow 5-10 days for handling.
  6. I reserve the right to ship with the carrier of my choice, whenever possible you'll receive a tracking number once the product has shipped so you will know when to expect your delivery.  
  7. Drop-shipped items (printful.com fulfilled) abide by Printful.com's shipping and return policy. 
  8. Commissions or Made-to-order items take between 2-4 weeks to ship after creation.
  9. We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching.

Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints.
We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print or artwork order for free if the shipping address is incorrect.If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly.If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

RETURNS AND CANCELLATIONS - see here  for more details


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