환불 정책

REFUND POLICY

I’m happy to work with clients to answer questions or discuss a purchase. Please contact me through this form CONTACT on my site, OR email me at info.juoshiro@gmail.com or call me (747) 287-6550.

Returning a Damaged Print: 

Damages and Packaging Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

*Please notify us within 1 week (7 calendar days) of receipt with documentation or damaged (photos or packaging and art)*

If your print is damaged in transit due to our packaging error, we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Recipients may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Recipients are responsible for shipping costs for replacement prints.


We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.


Item Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print or artwork order for free if the shipping address is incorrect. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly.

If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that the Recipients pay the for the additional postage.

We are unable to reprint any order for free that has been not delivered, lost, or stolen.

CANCELLATIONS 


Original Art - It is possible to cancel your order if it hasn’t been mailed. Contact info.juoshiro@gmail.com IMMEDIATELY and we will try to help you.

Prints- It is not possible to cancel or change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.

-Once frames are ordered for your custom framing, you can't change or cancel the order.

Return of Non-Damaged Items:

For normal returns - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The client is responsible for return shipping fees. This applies to all returns - *Unless the item is damaged*

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.juoshiro@gmail.com. If your return is accepted, we’ll send you return shipping instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. We reserve the right to refuse a return for any reason.

You can always contact us for any return questions at info.juoshiro@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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